This policy explains what personal information OdooBots collects through this website and our advertising, what we do with it, how long we keep it and what you can ask us to do about it.
It is written to be read rather than to be impressive. If anything here is unclear, the contact details at the bottom reach a person.
Businesses running Odoo with OdooBots
We collect the contact details and the business information you choose to give us, and we use them to reply to you and to tell you about our Odoo services. We do not sell your data. We share it only with service providers who help us operate, and where the law requires it. You can ask us what we hold, ask us to correct it, or ask us to delete it.
If you only read one section, read “What we collect”. Everything else follows from it, and it is short because we collect very little.
We collect information in four ways, and only what the purpose needs.
When you submit a contact, enquiry or diagnosis form we collect what you enter — typically your name, email address, phone number, company and the description of your requirement or problem.
When you respond to our advertising, including lead forms on social platforms, we receive the contact details you chose to share through that platform.
If you contact us directly by email, telephone or WhatsApp, we keep that correspondence so we can answer you and refer back to it.
We use analytics to understand how pages are used — pages viewed, approximate location, device and referring source. This is about traffic patterns rather than about identifying you personally.
Four purposes. If we ever want to use your information for something outside these, we will ask first.
Answering your enquiry, preparing a diagnosis or a quotation, and arranging a call. This is the main reason we hold anything at all.
Where you become a client, to run the project, provide support and meet our obligations to you under the engagement.
Sending information about our Odoo services, where you have asked for it or where you have enquired. Every such message includes a way to stop receiving them.
Understanding which pages are useful so we can write better ones. This uses aggregated analytics rather than your individual details.
The practical detail, stated plainly.
We do not sell your personal information and we do not share it for other companies to market to you. We share it with service providers who help us operate — for example our email, hosting and analytics providers — and where the law requires it.
Your information is stored on access-controlled systems and reached only by the people who need it to do their work. No system is perfectly secure, and we would rather say that than claim otherwise.
Enquiry records are kept while there is a reasonable prospect of working together and for a reasonable period afterwards. Client records are kept for as long as our agreement and statutory obligations require.
This site uses cookies for basic functionality and for analytics. You can block or delete cookies in your browser settings; the site works without the analytics ones.
Our pages link to Odoo’s documentation and other external sites. Those sites have their own privacy policies and we are not responsible for what they do with your information.
This is a business-to-business website and our services are not directed at children. We do not knowingly collect information from anyone under 18.
Contact us using the details below and we will act on any of these. We do not charge for it.
You can ask for a copy of the personal information we hold about you and what we are using it for.
If something we hold about you is wrong or out of date, tell us and we will correct it.
You can ask us to delete your personal information, and we will unless we are required to keep it for a legal or contractual reason — in which case we will tell you which.
You can ask us to stop sending you information about our services at any time, by replying to any message or by contacting us directly.
If you are unhappy with how we have handled your information, contact us first and we will look into it properly.
Any question about this policy, or any request about your information, reaches us here.
Contact us and a person will answer. If you want something corrected or deleted, say so and we will do it.
